Import Agent (Traffic Coordinator)
Summary:
This position is primarily responsible for coordinating the traffic of import shipments in the
U.S.A. and ensuring all paperwork is ready for the delivery of goods to final destination. The traffic coordinator is the primary contact for customers and overseas agents.
Essential Duties and Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
- Receive documentation from overseas agents, customers, shippers
- Review, verify pre-alert information
- Maintain contact with customers by phone or in person and receives orders for processing, delivery, discontinuance, or change in service.
- Review information for completeness: confirm flight information, cargo on board, AMS System (Customs) and OGA clearance
- Distribution of documentation to Customers (pre-alerts) UIC Import Agents (entry writers), Outside Brokers, Trucking Companies
- Solicits sale of new or additional services.
- Provides quotation for potential new and existing business
- Performs contract review, determines charges for service requested, collects deposits, process or re-direct change of address records, and issues discontinuance orders.
- Responsible for developing of new or existing business.
- Process cargo claims
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Minimum Training Required:
- OJT
- System training
- Quality Awareness Training
- Security Awareness Training
- IAC Security Training