We are dedicated to the belief that people are our most important asset. In filling job openings every effort is expended to find candidates within Worthington, its divisions or subsidiaries. Employee development, opportunity to grow and continuing to evolve both as an employee and as a company are instrumental to our success. We encourage employees to inquire about open positions and apply to those that help further their career goals.
SUMMARY: The Inside Sales Rep is responsible for the day-to-day sales functions such as order entry, order expediting, and problem resolution as well as having a constant awareness of impact on profits. This position is responsible for developing and building key relationships with customers. The ISR works closely with the Territory and Integrated Planning Desk Managers to ensure that the customer's needs are met and works to ensure that all customer quotes are done in an accurate and timely manner. The ideal candidate has the ability to build customer relationships and through communication, integrity and trust strives for 100% customer satisfaction.
RESPONSIBILITIES:- Performs order entry, order tracking, status review, and gathering market intelligence.
- Responsible for customer communication (phone, e-mail, fax).
- Manages releases to shipping, process short pays.
- Provides daily communication and status updates with Territory Manager.
- Enters material information and manages price accuracy.
- Serves as the initial contact on customer claims, and quotes.
- Coordinates with the integrated planning department for proper material flow and inventory levels.
- Provides account coverage for out of office team members.
- Other duties as assigned. REQUIREMENTS:
- Building customer relationships and listening
- Proficient computer skills - Microsoft Office
- Good organizational skills
- High level of integrity and trust
- Excellent problem solving skills
- Basic systems skills
- Basic steel processing and product knowledge / not needed, but preferred
- Advanced communication skills
- Excellent prioritizing skills
- Customer service focus
Education/Training Required:
- Bachelor's degree or equivalent work experience
- 12 week on-the-job training in the inside sales department
- Plant training
Worthington Industries Inc., and its subsidiaries, is an equal employment opportunity employer. Qualified applicants are considered regardless of race, color, religion, age, national origin, sex, disability or veteran's status.