Operations / Customer Service Supervisor
American Independent Line (AIL) provides shippers and forwarders a high-quality, ocean transportation service for oversize, heavy lift, and special project cargo moving from the U.S. to overseas destinations. We are a recognized leader in the ocean transportation of oversize, breakbulk, and project cargo. We provide shippers and forwarders with a specialized oversize service on container ships for non-containerized cargo. Serving the industry for 25 years, we have an established reputation for reliable, professional service with the highest level of integrity.
Job Description
Operations and Customer Service Supervisor. Responsible for management of international transportation movements of oversize cargo and building work processes and internal communication systems that respond to changes and deliver to customers a "best in industry" experience.
Successful Candidate:
- Demonstrated leadership in motivating team excellence.
- Sharp, articulate communicator.
- Focused, organized and detail oriented.
- Eager to build exceptional customer relationships.
- Problem solver and implementer of solutions.
Duties:
- Lead Operations and Customer Service team.
- Respond to changes, implement solutions and communicate with customers.
- Maintain contact with customers and vessel owners.
- Deliver quality customer service.
Job Requirements
- Experience managing export ocean shipping with forwarders or carriers.
- Minimum 5 years industry experience.
- College degree.
- Strong people skills to build customer relationships.
- Strong math skills.
- Positive attitude. Good telephone manner.
- Ability to work independently.
- Team player to build company.
- Flexibility to comfortably work in a constantly changing environment.