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Air Operations Associates /
Export Freight Forwarding
Company Profile:
We're an International Freight Forwarding Company offering a multitude of services to meet your business needs. We believe in delivering logistical services on time. That's why customers in over 30 countries around the world rely on our expertise to manage their day to day logistic needs.
Our extensive portfolio of services, rapidly increasing geographical coverage and systematic operations have helped us establish ourselves as one of the leading International Freight Forwarders in the world. We have 46 of our own FSL offices in 18 countries around the world.
At Freight Systems, customer experience will always be the heart of our operations. Our approach to work is simple - identify customer needs, provide timely solutions, measure customer satisfaction and improve the speed at which services are brought to the customer's work place.
We strive to achieve excellence for all our customer's needs and are excited to announce the need to grow our Chicago Team with the addition of a Customer Service/ Operations Executive.
WHY Freight Systems?
A position at Freight Systems in not just a job, but the beginning of a career.
Unique opportunities for personal and professional development.
One of the Leading Freight Forwarding Companies in the world!
We will help to shape your career path for growth anywhere in the world.
Job Description:
As a Customer Service/ Operations Executive, you will be responsible for making bookings on our ERP software, creating bookings with carriers and scheduling pickups with local truckers. Operationally, you will be responsible for coordinating with airlines to book our freight, negotiate rates, and ensure our freight moves out in a timely manner. One will also be responsible for all correspondence with our overseas office, agents and sales team via phone/email which is necessary for this operation.
Responsibilities:
- Handling of export shipments from overseas offices, agents and domestic sales team.
- Making sure that costs and sell rates are accurate before movement of freight.
- Creating bookings on FSL's ERP software.
- Contacting Shippers to enquire about the readiness of cargo, cargo dimensions, no. of pieces, type of commodity, weight, pick up location, etc
- Make bookings with carriers and maintain cut-off timelines (Document Cut off Date, Sailing Date and Arrival Date).
- Negotiating rates with local truckers, scheduling and monitoring pickups.
- Ensure 100% consistency within documentation, freight received, freight hand-over and booking.
- Sending periodic updates with all information on ERP such as:
- Pick-up status
- Cargo readiness status
- Agent updates
- Customer updates,
- Attaching docs received from customers such as Commercial Invoice, SLI, and Packing list.
- Responding to emails/enquiries/shipments in a timely manner.
- Coordinating with Shipper, Trucker and Warehouse to ensure the cargo reaches on desired date from Origin to Destination.
Job Requirements:
- 4 Year degree preferred but not mandatory
- Well-organized performer, attention to detail and strong sense of follow-up (Via phone and email)
- Strong communication skills
- Ability to work in a fast paced environment
- Ability to multi task
- Computer proficiency
- 1-3 yr of work-experience with a Freight Forwarder
- US Citizenship/Legal Permanent Residents only (No H1B/work visas are being sponsored)
Apply Online Below
