CDL-A Dedicated Operations Manager - Trucking
Since 1918, the Hogan family of companies has grown to anticipate and meet the transportation and logistics needs of our clients. Now in our third generation, ours is a rich and deep history built on a solid foundation of customer satisfaction, excellent service and the personal commitment and integrity of our family owned and operated business. Hogan's relationship with our customers goes beyond that of the average transportation company, we strive to provide the most cost effective and efficient service possible. By continually reviewing routes and making suggestions we can lower our customers cost and strengthen our relationship for future growth.
Position summary:
Using your experience , you will work as a member of the management team to build client relationships and manage a local fleet of drivers. This position will be the front-line contact between Hogan and the customer and is responsible for overseeing all freight requests for individually assigned accounts.
Essential Job Tasks
- Manage drivers to ensure on time delivery of routes
- Handle all manpower and equipment needs
- Communicate in a professional and helpful manner with customers
- Promote safety with drivers by your actions and communications
- Report immediately to the customer any route issues
- Consistently review routes for better utilization
- Provide the invoice, management summary, KPI's, Warehouse hours and detention analysis in a timely manner. Provide gross payroll to accounting
- Provide daily report to customer by 0800 each day
- Complete all Human resource work for driver files
- Ensure all DOT requirements are met in regards to safety including log audits, reviewing 70 hour rule, randoms, equipment inspections etc
- Safety focus is an absolute must
- Identify and solicit additional freight opportunities
- Mitigate carrier's complaints to resolve in and efficient/professional manner
Qualifications
- Interpersonal skills
- Communication-both written and verbal
- Listening skills
- Problem analysis and problem solving
- Attention to detail
- Computer literate in Excel and Word
- Self-starter
- Decisive
Essential qualifications: 30 WPM, Excel skills, college degree preferred but not required.
Salary: Upon experience